Thank you for choosing The House Cleaning Professionals! We value your trust and want to make sure expectations are clear so we can serve you with excellence. Please review the following policies, which apply to all services. 

1. Notes and Billing Policy 

We will reach out to you at least seven (7) days prior to schedule your cleaning. If you already have a recurring cleaning time, this communication will serve as confirmation. You will receive two reminders (sent two hours apart) requesting confirmation. If there is no response within two hours of the final reminder, we will release your time slot to another client. 

Once your time and day are confirmed, payment is due to secure your booking. If payment is not received, we cannot honor the cleaning schedule. 

Refunds: Your money is 100% refundable if your service is canceled at least five (5) days before your scheduled appointment. Refunds are not provided if services are performed to the agreed-upon specifications and industry standards.

2. Deep Cleaning Policy 

Deep cleaning provides extra detail and attention beyond regular cleaning. However, it is not a restoration service. Cleaning will significantly improve appearance, but it cannot reverse normal wear, damage, or permanent staining (e.g., scratches, chips, discoloration, or deep-set stains). 

Important: Refunds are not issued if all agreed-upon deep cleaning tasks are completed, even if permanent wear prevents items from looking 'brand new.' 

3. Work Hours 

We operate Monday through Friday, 8:00 a.m. – 5:00 p.m. To maintain consistency, we recommend establishing a set day and time for your cleaning service. Please allow at least two cleanings to establish an effective routine.

4. Alarm Systems & Keys 

You do not need to be home during your cleaning. Please provide a house key or entry code. If you have an alarm system, provide the code so we can disarm upon arrival and reset upon departure. A $70 lockout fee applies if our team cannot gain access at a confirmed appointment. 

5. Rescheduling 

We understand that life happens. Please notify us as soon as possible if you need to reschedule. With at least 48 hours’ notice, no cancellation fee will be charged. A $70 fee applies to cancellations made within 48 hours of your scheduled appointment. 

6. Sick Policy 

If you or your family are ill with a contagious condition, we recommend rescheduling. However, many clients prefer service during illness to help disinfect and reduce spread. The choice is yours — simply contact us to adjust if needed. 

7. Payment Options 

We accept debit and credit cards (Visa, MasterCard, American Express, Discover). We do not accept checks or cash. Credit card information must be kept on file. Charges will be processed upon confirmation of your next cleaning, and a receipt will be emailed. 

8. Getting the Most from Your Cleaning 

For best results, please remove clutter such as toys, dishes, and clothing before service. If you work from home, kindly let us know which room to prioritize to avoid interruptions. 

Our standard services include: Bathrooms; all surfaces and outside of cabinets, drawers, and appliances; trash removal and liner replacement; dusting (surfaces, fans, baseboards, light fixtures); mopping floors; cobweb removal; and the master bed (other beds available at request for an additional fee). 

We do not provide the following services: Dishwashing, laundry, closet/pantry/toy room organizing, interior or exterior window cleaning (not covered by our insurance policy), or moving heavy items such as refrigerators, stoves, washers/dryers, or large furniture (to avoid injury and damage to your home). If you need these tasks completed, we can recommend trusted professionals who specialize in them. 

9. Time is Money 

We carefully estimate time and pricing to ensure fairness and respect for both clients and staff. Special requests may require extra time, so please plan ahead. 

10. Generosity 

Tips are never expected, but always appreciated. 100% of tips go directly to the cleaners. Holiday bonuses (Thanksgiving, Christmas, New Year) may be divided among staff to ensure fair recognition of everyone who serves your home. 

11. Cleaning Cycle 

Service pricing depends on frequency (daily, weekly, biweekly, or monthly). A change in cycle may require an adjustment to your rate, as more time is typically required for less frequent cleanings. 



12. Acknowledgment 

By booking our services, you confirm that you have read and agree to this Billing and Service Policy, including the Deep Cleaning Policy.